Refund policy

RETURNS & REFUNDS POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The item must be completely unopened.

Due to the nature of our products, items that have been opened or used cannot be accepted for return due to hygiene and safety reasons.

To start a return, you can use our self-serve returns portal or contact us at support@pheromonesstore.com

Return Shipping: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. We highly recommend using a trackable shipping service (such as Australia Post Registered Post) as we cannot guarantee that we will receive your returned item.


Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.